Answer and understand
Give callers a voice agent configured for your business. Handle incoming conversations and capture what was said with speech transcription.
Custom conversational AI
AI phone agents
connected to your business.
We build the voice agent and the integration behind it. Answer incoming calls, connect callers to your HighLevel calendar and contacts, and keep the conversation available for your team.
Phone conversations CRM records Booked appointments
Built from hands-on conversational AI experience. Built by Hunter Eastman-Weishaar, who operated a nationwide network of AI SMS agents at 4 Pillars and introduced CRM automation across its franchise organization.
Made for the work behind the call
A conversation that
moves work forward.
NBS AI brings the voice agent and the integration together, so the next step can happen in the systems your team uses.
Find a time. Make the booking.
Check availability in a connected HighLevel calendar, confirm the caller’s choice, and create an appointment with their contact details.
Keep the CRM in the conversation
Create or match a contact as part of booking, link calls to contact records, and save follow-up requests where your team works.
Leave your team the context
Review saved call reports and transcripts in the NBS AI dashboard. See the conversation behind the next step.
From conversation to action
What happens after “hello.”
Explore a few ways a configured agent can connect a caller’s request to a useful next step.
From a question to a place on the calendar.
The conversation
Caller
“Could I book a consultation for Tuesday morning?”
NBS AI
“I can check the calendar. There’s an opening at 10. Would that work for you?”
Caller
“Yes, 10 works for me.”
The connected action
- Check calendar availability
- Confirm the time with the caller
- Create the appointment in HighLevel
Appointment
Consultation booked
- When
- Tuesday · 10:00 AM
- Contact
- Example caller
- Saved to
- HighLevel calendar
The confirmed time and contact are connected to the appointment.
Give the next conversation a starting point.
The conversation
Caller
“I’m looking for help with booking calls for my business.”
NBS AI
“I can help with that. What kind of business do you run?”
Caller
“A home services company. We’d like to discuss the setup.”
The connected action
- Understand the reason for the call
- Capture the conversation in a transcript
- Link the call to a matching CRM contact
Call record
Inquiry captured
- Intent
- Discuss a voice-agent setup
- Contact
- Matching CRM contact
- Saved to
- NBS AI call dashboard
Your team can review the transcript and linked contact before following up.
Keep the requested next step with the contact.
The conversation
Caller
“I’m in the middle of something. Could someone call tomorrow afternoon?”
NBS AI
“Of course. I’ll note tomorrow afternoon as your preferred time.”
Caller
“Thank you. I’d like to talk through the integration.”
The connected action
- Capture the preferred callback time
- Save the request against the contact
- Leave context for your team’s follow-up
CRM update
Callback requested
- Preference
- Tomorrow afternoon
- Reason
- Discuss the integration
- Saved to
- HighLevel contact fields
This records a callback request. Follow-up routing is agreed during setup.
Example conversations and records. No live call or customer data.
Connected by design
A voice at the front.
Your business behind it.
Twilio routes the call to OpenAI Realtime. NBS AI runs calendar and contact tools on the server, then saves the call report for your team to review.
The inbound call path
- 01
Your phone line
An inbound call reaches the configured agent.
Twilio SIP - 02
The conversation
The agent listens, responds, and requests tools.
OpenAI Realtime - 03
The business action
Server-side tools check availability, book appointments, and update contacts.
NBS AI + HighLevel - 04
The call record
Call reports and transcripts are saved for your team to review.
NBS AI dashboard
Outbound calls use Vapi. The OpenAI Realtime flow above handles inbound calls. HighLevel is the current CRM integration; other systems are scoped separately.
Built around your calls. We scope the business knowledge, booking rules and follow-up your agent needs, then test realistic calls before launch—including interruptions, spoken contact details and what happens when a booking cannot be completed.
A few practical details
Before we talk.
How is this different from NBS CRM?
NBS CRM offers HighLevel’s conversational AI with business-specific setup. NBS AI is our custom voice integration service, connecting Twilio and OpenAI Realtime to server-side tools and your business workflows. We’ll help you choose the scope that fits the work.
Can you improve an existing voice agent?
Yes. We can review its conversation flow, business instructions and integrations, then assess newer voice models against your calls. We test interruptions, names and numbers, booking accuracy and response time before recommending a model change.
Which CRM does NBS AI connect to?
The current integration supports HighLevel contacts, calendars, and appointment booking. If your business uses another system, tell us about it so we can assess the integration you need.
Can the agent make outbound calls?
NBS AI has an outbound calling path through Vapi. The OpenAI Realtime integration shown above handles inbound calls. We’ll discuss the appropriate provider and workflow for your setup.
Can my team review the conversations?
The client dashboard includes saved call reports and transcripts. Recording playback is available when a recording is captured and available for that call.
What do we need to get started?
Start with the types of calls you want to handle, the calendar and CRM you use, and what should happen afterward. We’ll use that conversation to scope the agent, integrations, and review process.
Let’s connect the pieces
Start with the calls
you want to handle.
Share the calls you want to handle, your CRM and calendar, and what should happen after each conversation.